What is Zaitoun Tree?
Zaitoun Tree is a Palestinian-owned brand dedicated to creating meaningful, high-quality apparel and designs. Our mission is to celebrate Palestinian culture, raise awareness about important causes, and support activism—especially for freedom in Palestine.

What kind of products do you sell?
We offer:

Hand-designed t-shirts and apparel

Items that reflect Palestinian culture, activism, and identity
Each design is created with care, showcasing our connection to our roots.

Are your products ethically made?
Yes! Our products are printed and fulfilled by Printful, a trusted partner that:

Sources high-quality materials

Meets global standards for ethical and sustainable production

How can I place an order?

Browse our shop and choose your favorite design and size.

Add it to your cart and proceed to checkout.

After your order is placed, you’ll receive updates about production and shipping.

Where do you ship to?
We currently only ship within the United States.

Do you ship internationally?
Unfortunately, we don’t ship internationally at this time. If you're interested in future updates about international shipping, please email us at zaitountree@gmail.com.

How much does shipping cost?
Shipping costs depend on your location and the items in your order. The exact cost will be calculated at checkout.

How long will it take to receive my order?
All products are made to order:

Fulfillment takes 2–5 business days.

Shipping typically takes 3–4 business days within the U.S.

Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with a tracking link.

Do you offer free shipping?
We currently do not offer free shipping, but we strive to keep our rates as affordable as possible.

What sizes do your t-shirts come in?
Our t-shirts are available in sizes from Small to 5XL. Please refer to the size chart on each product page to ensure the best fit.

What materials are your products made from?
Our t-shirts are made from soft, breathable fabrics such as:

100% cotton

Cotton-blend materials
Material details are listed on each product page.

How do I care for my t-shirt?
To keep your t-shirt in great condition:

Wash it in cold water on a gentle cycle.

Air dry if possible.

Avoid bleach and iron the design inside out if needed.

Can I customize a design or request a special order?
We currently don’t offer custom designs, but we love hearing your ideas! Email us at zaitountree@gmail.com to share your suggestions. If it’s something we can create, we’ll consider adding it to our collection.

What is your return policy?
Since each item is made to order, all sales are final.
We do not accept returns or provide refunds for:

Buyer’s remorse (changing your mind after purchasing)

Incorrect sizes (please check our size chart carefully before ordering)

Unpaid customs fees or incorrect shipping addresses

If you experience an issue, such as receiving a defective or damaged item, please contact us within 30 days of receiving your order, and we’ll make it right.

How do I request a return or refund?
If your item arrives damaged or defective, email us at zaitountree@gmail.com with:

Your order number

A clear photo of the issue (e.g., defect or damage)

We’ll review your request and arrange a replacement or refund if eligible.

What should I do if I receive a damaged or defective item?
We’re so sorry for the inconvenience! Please email us at zaitountree@gmail.com within 30 days. Include your order number and a photo of the damage or defect. We’ll investigate and provide next steps, including issuing a replacement or refund if applicable.

What payment methods do you accept?
We accept all major credit cards, as well as PayPal, for secure and convenient checkout.

Is my payment information secure?
Absolutely. Our website uses SSL encryption to ensure that your payment information is safe and secure.

Will taxes be added to my order?
Sales tax is calculated at checkout based on U.S. state laws.

What about customs duties and taxes?
For international orders (when offered in the future), customers are responsible for paying any customs duties, taxes, or fees upon delivery. These charges are determined by your country’s customs office and are not included in the product price or shipping costs.

How can I contact you if I have more questions?
You can email us at zaitountree@gmail.com, and we’ll respond as quickly as possible.

Do you support any causes?
Yes! Our designs support activism and humanitarian efforts, particularly those related to Palestinian freedom and awareness campaigns. 50% of proceeds go directly to these causes.